So last summer we bought an all-in-one printer/scanner/fax, the HP LaserJet 3390. It worked fine for months, but for some reason decided to stop scanning while I was out of town. There’s nothing wrong with it mechanically it still faxes just fine using the same apparatus but when I ask it to scan, it lies about there being no paper in the document feeder, and pretends not to remember that it can just scan the glass anyway.
So I try their email support first, because frequent interruptions don’t really matter with that. I get a reply a couple of days later with some things to try. None of them make any difference. I email back to tell them this. No response to that. A few days later, I email again. Still no response. So I call for support by phone.
I’ve had this thing less than nine months (even now, let alone when the problem first started three weeks ago), but they tell me it’s already “out of warranty” and that if I want support by phone (or by live online chat, as it turns out), I have to pay for it. I feel like I’m being fleeced. So I said I’d just wait for the email response. Still waiting.
Shoulda gone with a different brand. I believe I’ll avoid HP in the future.